Overview
Name
A mid-sized electromechanical manufacturer
Facing scattered project management, inconsistent billing, and delayed service tracking, the manufacturer partnered with Nocoly HAP to build integrated owner, employee, and backend platforms. By connecting IoT and equipment management systems, the new solution enables automated billing, online payment and repair requests, real-time work order tracking, and digital management for value-added services like parking and advertising. As a result, service efficiency rose significantly, complaint response improved by over 85%, and multi-site operations became easier to monitor and control, enhancing overall business transparency and group-level management.
Challenge
As The company scaled its property service portfolio, fragmented processes—unstandardized billing, reconciliation, invoicing, collection, and deposit management—slowed responsiveness, eroded owner experience, and hindered cross-team collaboration. Offline front-end service and asset disposal workflows further impeded efficiency, while the lack of a unified, real-time BI dashboard obstructed group-level performance visibility and value-added service expansion.
Fragmented financial workflows and reconciliation challenges
Existing billing systems, reconciliation methods, invoicing needs, and withholding channels are fragmented, creating a multi-platform, inconsistent finance operations chain. Data cannot flow in real time, reconciliation is slow and error-prone, and the risks of omissions are high—delaying cash collection, undermining compliance, and limiting management’s real-time visibility into cash flow.
Disordered Asset Ledger and Untraceable Disposal
Incomplete asset logs and unclear ownership, combined with the absence of a unified coding scheme and lifecycle management, prevent a closed loop across procurement, issuance, repair, and disposal. This leads to asset wastage, uncontrollable costs, and makes auditing and performance evaluation difficult.
Insufficient digitization of owner services
Key services—repair requests, complaints, visitor management, community notices, and homeowner voting—cannot be handled on mobile. Without a homeowner mini-app and online communication and rating systems, response times are slow, data isn’t captured, and it’s hard to achieve closed-loop operations or word-of-mouth growth.
Poor Communication in Overdue Collection and Deposit Management
Delinquency collections, late fee and deposit data are not synchronized to users in time. Weak notification and feedback mechanisms prolong the collection cycle and hurt user experience. Opaque deposit refunds trigger disputes, undermining overall recovery rates and customer satisfaction.
Inconsistent Pricing and Billing
Lack of unified standards for property fees, shared area charges, parking fees, and shop rents leads to inconsistent pricing methods and frequent disputes. This undermines billing accuracy and transparency, increases internal accounting and external communication costs, and raises the risk of owner complaints and revenue leakage.
Lack of macro-level data and control over value-added services
Without a group-level data dashboard and key reports—such as multi-project revenue comparisons, collection rates, and work order performance—decision-making lacks real-time support. Meanwhile, value-added businesses like housekeeping, advertising, venue leasing, and community marketplace revenue sharing lack unified management and settlement mechanisms, hindering scalable operations and growth.
Solution
The company built an integrated property operations platform on Nocoly HAP, unifying owner, staff, and backend systems while connecting IoT control and comprehensive equipment management—standardizing billing, work orders, permissions, and alerts, and enabling data-driven operations for large-scale complexes and parks.
Integrated rollout of property operations service platform
Built on HAP, The company delivered an Owner App, Employee App, and a unified admin console, integrating three subsystems—Property Operations Service Platform, IoT Control Platform, and Enterprise Asset Management System—into one workflow with shared data and centralized operations.
The platform supports end-to-end property operations for large complexes and parks, including device IoT intercontrol and maintenance management. A unified account system and data model enable cross-system collaboration, eliminate data silos, and ensure alignment of business, data, and governance flows.
Ticket Routing and Performance Management
The work-order system runs by repair category and dispatch rules. Engineering and concierge teams handle tasks on mobile, with progress updates and acceptance forming a closed loop. Customer ratings and follow-up outcomes feed into performance metrics.
Maintenance data syncs across systems: maintenance plans and work orders update in tandem; acceptance results and parts replacement records auto-write back to the asset ledger. This delivers a closed-loop process of “Report—Dispatch—Resolve—Accept—Evaluate—Performance.”
Device Connectivity and Maintenance Collaboration
The IoT EasyControl Platform and the Comprehensive Equipment Management System are now integrated with the operations platform: asset registry, installation locations, and maintenance cycles are consistently mapped; IoT alerts automatically trigger work orders and dispatch by rule; resolution outcomes and replaced parts are written back to equipment records; and maintenance plans are auto-generated by cycle. Cross-system data sharing enables real-time equipment visibility, alert-to-workflow linkage, and maintenance compliance—reducing response times and maintenance costs.
Historical Data Standardization and Master Data Governance
Completed data cleansing and standardized migration for four domains: properties, owners, billing, and assets. Unified codes for buildings/units/apartments, removing duplicates and invalid listings. Created separate records for parking spaces, shops, and storage units, linking each to owners or tenants. Deduplicated and backfilled missing phone numbers in owner profiles, with clear distinctions among owners, tenants, and family members. Imported and reconciled historical accounts receivable, collections, and arrears; deposits and prepaid property fees have been matched. Standardized asset catalogs with item codes, installation locations, maintenance cycles, and supplier details, establishing a traceable master data baseline.
Fee Collection and Dunning Closed Loop
Billing parameters and ledger data sync to the owner-facing mini program and the back-end billing module, enabling automated billing, online payment, and e-invoice requests. When arrears alerts are triggered, notices and overdue policies are dispatched automatically, and late fees follow configured rules. Finance can reconcile historical receivables/collections/outstanding amounts in real time. Deposit and prepayment offsets are applied per configuration with visual verification, improving collection efficiency and financial accuracy.
Granular Parameter and Permission Configuration
Implemented systematic configuration for pricing, work order workflows, role-based access, resident-facing settings, and alert rules. Billing standards are in place, including property fee unit rates and common-area allocations, monthly and temporary parking prices, and late-fee ratios. Repair categories, dispatch rules, acceptance steps, and performance KPIs are embedded in the work order engine. Multi-level permissions across HQ–Region–Project–Housekeeper–Engineering–Finance are active. Mini-program menus, announcement templates, payment pages, and value-added service entry points are live. Delinquency alert rules are enabled, establishing a closed-loop management process.
Core Value
End-to-end ticket visibility:End-to-end tracking of repair status, duration, and responsible parties—automated alerts for overdue tasks—reduced recurrence rate and steadily improved repair quality and closure rate.
Owner experience upgrade:Mobile-first high-frequency task completion, real-time notifications and progress updates, reduced waiting time, and more convenient, transparent community services.
Data-driven operations:The unified data dashboard delivers project comparisons, trend analysis, and KPI diagnostics—clarifying performance evaluation criteria, enabling precise resource allocation, and accelerating strategic adjustments.
Group governance:Unified multi-project, multi-region data enables headquarters to monitor revenue, outstanding payments, and satisfaction metrics in real time—triggering instant alerts for operational fluctuations and enabling efficient, end-to-end decision execution from headquarters to individual projects.
Boosting Revenue:Value-added services—including parking, advertising, housekeeping, community e-commerce, and venue leasing—have fully launched online, enabling end-to-end order and settlement automation, expanding service reach, and driving continuous growth in non-property-fee revenue.
Fee Compliance and Accuracy:Automated billing rules are embedded in HAP, unifying fee calculation, discounts, and late fees—reducing errors and missed collections while stabilizing cash flow.
Reducing costs through management:Automated billing and online payment reminders significantly reduced back-office labor; standardized the fee collection process; improved accuracy in fee reconciliation and accounting; and continuously lowered operational management costs.
Service efficiency improvement:Homeowners complete repair requests, payments, and door access online—end-to-end work orders are fully traceable; complaint resolution is transparent; response time accelerated by >85%; service satisfaction increased.
