Overview
Name
An equipment-intensive enterprise
Industry
Business Services
Shenzhen United Plaza, a large commercial complex built in 1997, faced challenges such as fragmented equipment systems, labor-intensive inspections, inefficiency in energy management, and weak security-fire linkage. The plaza operator, partnering with Nocoly HAP, established an integrated IoT management platform connecting nine intelligent subsystems for centralized monitoring, automated control, and emergency response. This digital transformation reduced energy consumption by 25%-40%, significantly cut faults, risks, and labor costs, extended equipment lifespan, and supported compliance for smart and green building standards.
Challenge
The company undertook a major retrofit of an aging commercial complex, where legacy mechanical, security, and environmental systems operated in silos—relying heavily on manual operations, lacking unified digital dispatch and real-time monitoring. This fragmentation prevented intelligent device coordination, resulting in high energy consumption, poor indoor environment, security blind spots, and delayed fault response—falling short of smart mall, green operation, and digital fire safety standards.
Security and Fire Protection Control Linkage Gap
Security, access control, video, and fire protection systems lack event-level orchestration and unified alerts, creating information silos. Alarms are reported late, and people, vehicles, and emergency workflows cannot be triggered with one click. These gaps fail to meet the latest digital fire safety and smart security requirements for linkage, audit trails, and traceability, increasing pressure on compliance and risk control.
Low maintenance efficiency and unpredictable failures
Lacking online equipment condition monitoring, health assessment, and fault prediction, operations rely on manual inspections and experience. Failures are detected late, spare parts and maintenance are reactive, and downtime is prolonged, hurting revenue. Operations data is fragmented and nonstandard, making asset lifecycle management and optimization difficult.
Difficulty Ensuring Environmental Comfort and Customer Experience
Large malls host diverse formats, making it hard to finely control temperature, humidity, lighting, fresh air, and noise. Without a data feedback loop and intelligent control, issues like hot and cold spots, unstable air quality, and uneven illumination emerge—reducing dwell time and conversion. Hotels and large conference venues also face higher demands to balance comfort with energy efficiency.
Inefficient Energy Management And Severe Energy Waste
Equipment runs on fixed schedules and setpoints, without optimizing for dynamic factors such as foot traffic, weather, or time-of-use electricity pricing. Lacking sub-metering and energy performance benchmarks, The company cannot pinpoint high-consumption assets or inefficient time windows, leading to overprovisioning in HVAC and lighting. As a result, energy costs keep rising and are hard to quantify, evaluate, and continuously improve.
Insufficient Digitalization and Intelligence Constraining Upgrading
Without a unified data middle platform or application layer, devices lack centralized orchestration, data monitoring, and intelligent interlocking, making it difficult to meet acceptance and operational standards for smart malls, green low‑carbon goals, and digital‑intelligent operations. The mall’s positioning and brand image are constrained, and it is hard to drive refined operations, revenue growth, cost control, and customer experience upgrades through data.
Fragmented Systems Causing Inefficient Operational Coordination
Mechanical and electrical, security, lighting, environmental, and access/parking systems operate in silos with no unified platform or data standard, preventing cross-system orchestration. Scenario-based policies are hard to implement; frontline staff must switch between multiple terminals, re-enter data, and conduct redundant inspections, causing slow responses and more human error. As a result, overall operating costs and risk continue to rise.
Solution
Leveraging Nocoly HAP, The company integrated nine intelligent building systems into a unified IoT management platform—unifying data across the mall and standardizing cross-system automation. This enables real-time visualization, self-regulating equipment, and automated emergency response—delivering energy savings, operational efficiency, and full compliance with smart, green, and digital fire safety standards.
Significant Optimization of Energy and O&M Costs
By applying automated control strategies and granular data management, energy use and manual O&M costs drop sharply. Coordinated alerts and automated response mechanisms further reduce the likelihood of safety incidents. Operations shift from reactive inspections to data‑driven proactive maintenance, delivering a comprehensive uplift in operational efficiency and service quality.
Smart Malls and Green Buildings Fully Compliant
The system was built to align with smart mall ratings, green building reviews, and digitalized fire safety acceptance, forming a compliant end‑to‑end loop from device to platform to application. It ensures complete, auditable traces of review materials, operational logs, and interlock logic, enabling standardized implementation at scale.
Unified Data Integration and Single-Screen Visual Operations
Powered by Nocoly HAP and Shanhai Whale’s data capabilities, The company ingests and standardizes equipment data across mechanical, security, and environmental systems, enabling cross‑system integration and aggregation. The platform delivers single‑screen control and full‑domain visibility, allowing operations teams to monitor device status and key metrics in real time through a unified interface and maintain a comprehensive view of mall operations.
Standardizing End-to-End Orchestration and Automated Remediation
Build a standardized, campus‑wide orchestration logic to enable device self‑adaptation and scenario‑based automation: under triggers such as footfall, environmental changes, or fire alarms, the system automatically executes emergency response, energy optimization, and operational scheduling. Orchestration policies cover HVAC, fresh air systems, lighting, access control, barrier gates, and security surveillance, ensuring operational continuity and safety.
Nine Intelligent System Suites: Holistic Completion and Unified Access
Building on six existing systems, including HVAC, fresh-air ventilation, water supply and drainage, elevators, surveillance, and fire protection, the project adds three core layers: smart lighting, environmental monitoring, and access control/barrier gates, forming a comprehensive nine-system architecture. All systems connect to the Shenzhen United Plaza IoT Unified Control Platform, enabling unified automation logic, consistent retrofit standards, and centralized data governance. This eliminates functional gaps and system silos, delivering closed-loop operations.
Core Value
Comprehensive customer experience upgrade:Enhanced indoor comfort, hygiene, security, and smart system standards deliver a more comfortable and safer shopping environment—boosting foot traffic, conversion, and commercial reputation.
Enhancing brand image and commercial value:Intelligent and green upgrades rejuvenate mall brands, enhancing asset valuation and leasing negotiation power—driving clear commercial value appreciation.
Significantly Reducing Security Risks:Granular access control, AI-powered parking lot security, citywide fire alarm integration, and predictive equipment failure alerts—fully deployed—reduced mall safety incidents and equipment failures by over 75%, eliminating unauthorized access, system failures, and delayed emergency response.
Intelligent Orchestration for End‑to‑End Energy Savings:Nine integrated systems enable intelligent, end-to-end coordination—reducing the mall’s total energy consumption by 25%–40%. Lighting, HVAC, and fresh-air systems—three highest-energy consumers—deliver standout savings, slashing long-term electricity costs.
Automating Operations And Maintenance For Cost Reduction And Efficiency Improvement:Intelligent, fully automated operations replace manual tasks, reducing property management workload by 50% and significantly accelerating operational efficiency.
Extended Equipment Lifespan and Reduced Maintenance Costs:Adaptive start-stop and precision operation reduce equipment wear, extending the service life of all mechanical, electrical, and lighting systems by 20% and cutting replacement and maintenance costs accordingly.
One-Pass Compliance Rating:Fully complies with all standards for smart malls, green malls, and digital fire safety inspections—ensuring smooth acceptance and eliminating compliance risks and time costs.
