Overview
Name
An eldercare solutions provider in Sichuan
Industry
Media & Entertainment
The service provider leveraged Nocoly HAP to build an integrated art space management platform addressing key pain points such as fragmented scheduling and inefficient member operations. By automating venue booking, course scheduling, membership management, and payment settlement, as well as connecting with smart locks and a credit-based violation system, the service provider unified 20 stores and 88 venues under centralized control. This solution minimized booking conflicts and no-shows, streamlined financial processes, and improved operational efficiency.
Challenge
The company—operating multiple venues for cultural, sports, and training services—relied heavily on manual processes for scheduling, class assignment, redemption, membership benefits, and payments. This led to time conflicts, missing session records, erroneous coupon distribution, fragmented cross-venue data, and frequent no-shows due to lack of credit enforcement—eroding operational efficiency, customer experience, and data-driven decision-making.
High No‑Show Rate Due to Lack of Credit Constraints
No credit scoring or breach-tracking for bookings, and no enforcement tools such as deposits, auto-deductions, or blacklists. As a result, last-minute cancellations and no-shows are frequent, consuming scarce venues and instructor time and disrupting scheduling and revenue.
Multi-location venue bookings relying on manual coordination
Multiple locations rely on manual communication and paper-based booking, with no unified scheduling or conflict detection, leading to frequent time clashes, low resource utilization, poor customer experience, and higher coordination workload for store managers.
Cross-store Payment Data Not Consolidated
Different stores use inconsistent payment criteria, with data scattered across separate accounts and tools. Without a unified consolidation and reconciliation process, financial close cycles are long and error‑prone, and management cannot get timely visibility into true cash flow and revenue mix.
Chaotic Scheduling and Session Redemption for Private Tutoring by Teachers
Private tutoring schedules are scattered across spreadsheets and paper, with no shared timetable view or validation rules. Class-hour consumption lacks systematic tracking and reconciliation, leading to omissions, errors, and disputes that undermine performance accounting and student satisfaction.
Difficulty Monitoring Operating Performance in Real Time
Lack of a unified dashboard and real-time metric monitoring leaves operational data delayed and too coarse. The company cannot quickly analyze by store, product, or instructor, making it hard to adjust staffing, pricing, and marketing in time and slowing decision-making efficiency.
Manual Issuance of Membership Cards and Coupons Prone to Errors
Manual, offline issuance and tracking of membership cards and coupons often lead to duplicate distribution, inconsistent rules, and poor expiry control—wasting marketing spend and undermining member experience.
Solution
The company built an integrated, shared cultural platform on Nocoly HAP—streamlining venue booking, course management, membership operations, instructor scheduling, payments, and analytics. Integrated with smart locks and WeChat Mini Programs, it enables online reservations, access control, multi-location management, credit-based governance, and automated commission settlement.
WeChat Mini Program Online Ordering and Payment
WeChat Mini Program integration enables users to browse courses and venues, make reservations, place orders, and pay across channels. Order statuses and payment receipts sync to the platform in real time, creating a complete chain from user engagement and transaction to fulfillment.
Credit Score Default Penalty Mechanism
Launched a credit score–based default penalty mechanism that records no-shows, lateness, and violations into the scoring model. The system automatically enforces rules such as restricting bookings, increasing deposits, or blacklisting, reducing default rates and improving resource utilization.
Unified Management Across Multiple Stores and Venues
A unified back office for multi-store, multi-venue operations centralizes venue resources, class scheduling, and staffing. It supports availability controls and conflict checks by store, venue, and time slot, enabling localized execution under headquarters’ unified policies.
Building an Integrated Shared Arts Platform
The company built an integrated platform covering venue booking, course management, membership, instructor management, multi-end payments, and analytics. By using Nocoly HAP’s modular apps and data models, it connected end-to-end operations, unified data definitions and business rules, and significantly reduced cross-system integration costs.
Smart door lock IoT integration
IoT-enabled smart locks grant door access automatically upon successful booking, with expiry-based revocation and anomaly alerts. Access logs and booking records are fully linked within the platform, enhancing security and operational efficiency.
Automated Platform Commission Settlement and Data Insights
An automated commission settlement workflow is configured to calculate payouts based on orders, courses, instructors, and store rules, and to generate reconciliation reports. A data dashboard covers metrics such as booking conversion, attendance, revenue, and commission composition, providing a basis for data-driven operational decisions.
Core Value
Standardizing Processes to Reduce Labor Costs:Standardized store management, voucher sales, and settlement processes reduce manual intervention and continuously lower operational costs.
Improved Membership Card System Driving Repeat Purchases:Launched 100+ venue membership cards, driving 300+ active cards in circulation—boosting user retention, repeat purchases, and cash flow stability.
Data-driven operations supporting precise decision-making:Unified user, membership card, credit, and settlement data enable real-time tracking of key operational metrics and faster, more effective strategy adjustments.
Automated Commission Settlement for Improved Financial Efficiency:HAP automatically processes commission settlements worth over RMB 10,000—ensuring pinpoint accuracy and slashing settlement cycles to significantly boost finance efficiency and transparency.
Optimizing service experience and building word-of-mouth:Credit constraints and seamless settlement enhanced user experience; store service stability improved, driving positive word-of-mouth and referrals.
Centralized management for multiple stores and locations:Standardized and visualized operations scheduling and resource allocation across 20 stores and 88 venues—managed centrally via HAP (High-Performance Application Platform).
Stable user base and operational foundation:The platform has attracted over 900 registered users, building a stable user base that delivers sustained traffic for store and venue operations.
Reducing No-shows Through Credit Scoring:Recorded 6,000+ credit score entries, slashing no-show rates and boosting both venue utilization and service experience.
